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The writer of letters
Calvin Coolidge, 30th President of the United States. (Photo credit: Wikipedia) The writing habit Quite a lot of my work involves writing. I write to clients, and I write to tax authorities and I...
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How not to run a business
(Photo credit: Wikipedia) Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to...
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Poor customer service on the carpet
Be nice to your customers! The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and...
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Are you really giving your customers what they want?
If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. It...
View ArticleAre your prospects in harmony with your business?
I guess we can all make a splash once to get noticed, and a joke might be the way to do it. Will prospects really remember a business for the one joke, repeated over and over again, or will they get...
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Building towards delivery
We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had...
View ArticleShooting the messenger
I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he said...
View ArticleNever assume
When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence...
View Article“Thank you for your time”
That is something the TV news presenter says quite often to someone they have just interviewed. I think that phrase is a clue that they have not learned much from the interviewee; perhaps nothing at...
View ArticleBlinding your clients with science
The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with...
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